Paul Hampton, one of our senior electrical engineers was presented with an award for customer service for his actions during a routine visit to the Regent street branch of the Royal bank of Scotland on the Island.
Paul detected what he thought to be the smell of gas in the basement and stairewell area, this turned out to be quite a serious ingress of mains gas. Not only did Paul take control of the Prospero aspect of the incident, but also managed the liaison with: the branch manager, property services, local gas service provider, local electricity services supplier, the emergency services, Group Security & G4s, Staff within the branch and also members of the public.
Thanks to his calming influence and fast thinking RBS have recognised his efforts by awarding him with the offshore customer service award.
Well done Paul!